This function allows users to file a fault incident via an online web portal or mobile application. Indication of the specific area, location and type of equipment that require for service are available as well as photo attachment selection.
An email or SMS notification will be sent to relevant contractors once a fault incident is filed. Contractors can update the remedial action taken via the mobile application. Once the case is closed, a rectification SMS will be sent to notify the user and management.
Live monitoring and summary report of fault incidents filed will also be available for viewing via the online web portal and mobile application.